Brookstone StockCast

Many questions about the operation of your device can be answered by reading the product manual. For troubleshooting tips, and to learn more about your device, please refer to the support information provided below.
PDF icon Product Manual


Before you purchase this product, please contact the support team to make sure your location is covered. Devices are operational in the U.S. only.

Startup Troubleshooting

No Power

If you've put batteries into your device and you still don't see any text or lit segments on the screen, the device has not powered up. Try replacing the batteries -- you should immediately see the device 'testing' different parts of the screen, even before you have stock data.

Stuck at Startup

If your StockCast is within range of Ambient's network, it should receive an update within the first several hours of operation. If the device is powered on during hours when the stock market is closed, its first update will display closing market figures from the previous day. However, if the device does not have strong enough reception to get an update, you will see a message saying 'No Coverage Found.'

If this occurs, check to see how many bars of signal strength appear next to the word 'ambient' in the top right corner of the screen. If you have zero or one bars, your device may not be getting strong enough reception to get market updates. If your location is covered on our coverage map, try moving the device around your home or office (a window is often the best place for the forecaster) until you get two or three signal strength bars. This will ensure that your StockCast updates frequently.

If your location is covered but your device has been powered on for 24 hours without receiving any updates, OR if your device used to work but is no longer updating, there may be a problem with your local signal tower. In this case, please contact our customer support team so that Ambient can investigate the problem.

StockCast Operation

Once your device has begun receiving weather updates, you can toggle through the three major stock indices locations by pressing the clear plastic button on the left side of the device. The device receives updates every 15 minutes while the stock market is open.

Inaccurate or Incomplete Stock Data

If your StockCast appears to have incorrect or missing data, the device may not be getting good reception. Check the signal strength indicator in the top right corner of the screen - if you are getting zero or ones bars, the device may be processing updates incorrectly, or missing them altogether.

Reception problems can also cause 'lagging,' a condition in which your StockCast is consistently slow to update.

To solve either of these problems, find a location in which your device displays two or three bars indicating signal strength. If the StockCast is getting good reception, it will update frequently and correctly. If your device does display incorrect information, it does not mean that the StockCast is broken - most data problems can be fixed automatically by simply letting the device receive its next update.

Premium Channels

Ambient's Premium service allows you to display personal portfolio data on a fourth channel of your StockCast. After you enter the ticker symbols and number of shares in your portfolio online, your MyPortfolio channel will display a graph of the cumulative performance of your portfolio, as well as numerical returns figures. To sign up for the Premium service, just register your device at, log into your new account, and select the 'Upgrade' option.

Candidates for Premium service

Any device that receives regular updates to its basic stock index channels can be upgraded to Ambient's Premium service. However, if your device is in a location where signal strength is too weak for it to receive automatic updates, Ambient will not be able to add a Premium channel to your StockCast.

Problems With Your Premium Channel

If you have signed up for the Premium service but your device still isn't providing information for your portfolio, the device may have 'missed' its upgrade signal. In this case, please contact Ambient customer support to have the signal sent again.

If you have successfully upgraded but your Premium channel seems not to update frequently enough, you may need to move the StockCast to a location where it gets better reception.

If your device has gone for a long period of time without batteries, the Premium channel may not appear when the StockCast is next powered up. Contact Ambient customer support to have your MyPortfolio channel restored.

Making Changes to Your Premium Channel

To change your portfolio information, to update your account's billing information, or to cancel your Premium service, log into your account at, select 'My Devices', find your device, then select the 'More Information' option under the image of the device. At the Device Details page under Subscriptions select the 'Remove subscription' option.

Do you have a question that wasn't answered above? Contact Ambient Customer Support:

Email: Click Here
Phone (9:00 a.m. - 6:00 p.m. EST, M-F): 1-866-311-1999