Ambient Devices Cirrus 7 Day Weather Forecaster

Many questions about the operation of your device can be answered by reading the product manual. For troubleshooting tips, and to learn more about your device, please refer to the support information provided below.
PDF icon Product Manual


Before you purchase this product, please contact the support team to make sure your location is covered. Devices are operational in the U.S. only.

Startup Troubleshooting

Stuck at Startup

When you first plug in the forecaster, press the 'Timezone' button on the back of the device and use the jog wheel to select the correct zone. If your forecaster is within range of Ambient's network, it should receive a weather update within the first several hours of operation. However, if the device does not have strong enough reception to get an update, you'll see the words 'Network Not Found' appear on the screen.

If this occurs, check to see how many bars of signal strength appear next to the word 'ambient' in the top left corner of the screen. If you have zero or one bars, your device may not be getting strong enough reception to get weather updates. If your location is covered on our coverage maps, try moving the device around your home or office (a window is often the best place for the forecaster) until you get two or three signal strength bars. This will ensure that your forecaster updates frequently.

If your location is covered but your device has been powered on for 24 hours without receiving any updates, OR if your device used to work but is no longer updating, there may be a problem with your local signal tower. In this case, please contact our Customer Support team so that Ambient can investigate the problem.

Forecaster Operation

Toggle through over 150 locations at any time by using the silver jog wheel on the right side of the device.

City Labels

To look up the list of cities that your forecaster is displaying, check our City List online. Although additional options may be available in the future, this list contains all of the cities currently offered for the Cirrus 7-Day Forecaster.
List of Cities

Inaccurate or Incomplete Weather Data

If your forecaster is showing incorrect city labels, incomplete or incorrect weather updates, or has missing data for some cities, the device may not be getting good reception. Check the signal strength indicator in the top left corner of the screen - if you are getting zero or ones bars, the device may be processing updates incorrectly, or missing them altogether.

Reception problems can also cause 'lagging,' a condition in which your forecaster's current temperature readings are consistently slow to update.

To solve either of these problems, find a location in which your forecaster displays two or three bars indicating signal strength. If the device is getting good reception, it will update frequently and with the correct weather information. If your forecaster does display incorrect information, it does not mean that the device is broken - most data problems can be fixed automatically by simply letting the forecaster receive its next update.


The Cirrus does not have a power button - to turn off the device, simply unplug the 5V adapter.


Selecting a Device Name

When you register the Ambient Centerfield, you will be asked to provide a Device Name. This name becomes the messaging address for your particular device, which means that each Device Name must be unique. The Device Name cannot contain special characters or spaces. If you change the name of your device, your messaging address ( will also change.

Sending a Message

You do not have to be logged into your account to send a message to the device. Messages can be sent by going to and clicking the Messaging tab in the top navigation bar, or by sending an email to (DeviceName) Emailed messages need not have a subject line - the body of your email is what will appear on your device as the message. To allow others to send messages to your device, simply give them your Centerfield's email address.

Missed Messages

If your device did not receive a message that was sent to it, it may not be getting clear enough reception on the Ambient Information Network. Move the device to a location where you see at least 2 bars on the screen indicating signal strength.

Do you have a question that wasn't answered above? Contact Ambient Customer Support:

Email: Click Here
Phone (9:00 a.m. - 6:00 p.m. EST, M-F): 1-866-311-1999