Brookstone WeatherCast Alarm

Many questions about the operation of your device can be answered by reading the product manual. For troubleshooting tips, and to learn more about your device, please refer to the support information provided below.


Before you purchase this product, please contact the support team to make sure your location is covered. Devices are operational in the U.S. only.

Startup Troubleshooting

No Power

If you've put batteries into your forecaster and you still don't see any numbers or moving segments on the screen, the device has not powered up. Try replacing the batteries - you should immediately see the device 'testing' different parts of the screen, even before you have weather data.

Stuck at Startup

If your forecaster is within range of Ambient's network, it should receive a weather update within the first several hours of operation. However, if the device does not have strong enough reception to get an update, it will remain in startup mode. The screen will flash random segments.

If this occurs, check to see how many bars of signal strength appear next to the word 'ambient' in the top right corner of the screen. If you have zero or one bars, your device may not be getting strong enough reception to get weather updates. If your location is covered on our coverage maps, try moving the device around your home or office (a window is often the best place for the forecaster) until you get two or three signal strength bars. This will ensure that your forecaster updates frequently.

If your location is covered but your device has been powered on for 24 hours without receiving any updates, OR if your device used to work but is no longer updating, there may be a problem with your local signal tower. In this case, please contact our customer support team so that Ambient can investigate the problem.

Forecaster Operation

Once your forecaster has begun receiving weather updates, you can toggle through five regional cities by pressing the button on the lower left corner of the device.

City Codes

To look up the list of cities that your forecaster is displaying, check our list of cities online.
List of Cities

New City Availability

The five cities that your forecaster displays depend upon the geographic region in which the device is located. Since the forecaster automatically displays the updates sent to it by your local signal tower, there is no way to select a new group of five cities. However, if you would like to receive weather data for a sixth location of your choice, you may subscribe to our Premium service. A Premium channel comes with a 90-day free trial, after which the service costs $6.95 per month. To learn more about this option or to sign up for the Premium service, register your device at

Inaccurate or Incomplete Weather Data

If your forecaster is showing incorrect three-character city labels, incomplete or incorrect weather updates, or fewer than five cities, the device may not be getting good reception. Check the signal strength indicator in the top right corner of the screen - if you are getting zero or ones bars, the device may be processing updates incorrectly, or missing them altogether.

Reception problems can also cause 'lagging,' a condition in which your forecaster's current temperature readings are consistently slow to update.

To solve either of these problems, find a location in which your forecaster displays two or three bars indicating signal strength. If the device is getting good reception, it will update frequently and with the correct weather information. If your forecaster does display incorrect information, it does not mean that the device is broken - most data problems can be fixed automatically by simply letting the forecaster receive its next update.

Alarm Operation

To set Alarm 1 or Alarm 2 on your forecaster, press and hold the 'View/Set' button (there is one button for each alarm, located on either side of the device). After you see the clock on the screen blink, you can use the +/- button to adjust the alarm time. Press the 'View/Set' button again to set the alarm time.

If the +/- button is not changing your alarm's time, press and hold the 'View/Set' button again until the clock blinks.

Premium Channels

Ambient's Premium service allows you to display personal portfolio data on a fourth channel of your Maven. After you enter the ticker symbols and number of shares in your portfolio online, your MyPortfolio channel will display a graph of the cumulative performance of your portfolio, as well as numerical returns figures. To sign up for the Premium service, just register your device at, log into your new account, and select the 'Upgrade' option.

Candidates for Premium service

Any device that receives regular updates to its basic stock index channels can be upgraded to Ambient's Premium service. However, if your device is in a location where signal strength is too weak for it to receive automatic updates, Ambient will not be able to add a Premium channel to your Maven.

Problems With Your Premium Channel

If you have signed up for the Premium service but your device still isn't providing information for your portfolio, the device may have 'missed' its upgrade signal. In this case, please contact Ambient customer support to have the signal sent again.

If you have successfully upgraded but your Premium channel seems not to update frequently enough, you may need to move the Maven to a location where it gets better reception.

If your device has gone for a long period of time without batteries, the Premium channel may not appear when the Maven is next powered up. Contact Ambient customer support to have your MyPortfolio channel restored.

Making Changes to Your Premium Channel

To change your portfolio information, to update your account's billing information, or to cancel your Premium service, log into your account at, select 'My Devices', find your device, then select the 'More Information' option under the image of the device. At the Device Details page under Subscriptions select the 'Remove subscription' option.

Do you have a question that wasn't answered above? Contact Ambient Customer Support:

Email: Click Here
Phone (9:00 a.m. - 6:00 p.m. EST, M-F): 1-866-311-1999