Brookstone 5-Day Wireless Weather Forecaster V2

Many questions about the operation of your device can be answered by reading the product manual. For troubleshooting tips, and to learn more about your device, please refer to the support information provided below.
PDF icon Product Manual


Before you purchase this product, please contact the support team to make sure your location is covered. Devices are operational in the U.S. only.

Startup Troubleshooting

No Power

If you've put batteries into your forecaster and you still don't see any numbers or moving segments on the screen, the device has not powered up. Try replacing the batteries - you should immediately see the device 'testing' different parts of the screen, even before you have weather data.

Stuck at Startup

If your forecaster is within range of Ambient's network, it should receive a weather update within the first several hours of operation. However, if the device does not have strong enough reception to get an update, you'll see the words 'NO COVERAGE' in the top right corner of the screen.

If this occurs, check to see how many bars of signal strength appear next to the word 'ambient' in the top right corner of the screen. If you have zero or one bars, your device may not be getting strong enough reception to get weather updates. If your location is covered on our coverage map, try moving the device around your home or office (a window is often the best place for the forecaster) until you get two or three signal strength bars. This will ensure that your forecaster updates frequently.

If your location is covered but your device has been powered on for 24 hours without receiving any updates, OR if your device used to work but is no longer updating, there may be a problem with your local signal tower. In this case, please contact our customer support team so that Ambient can investigate the problem.

Forecaster Operation

Once your forecaster has begun receiving weather updates, you can toggle through over 150 locations by pressing the 'City' button on the back of the device.

City Labels

To look up the list of cities that your forecaster is displaying, check our list of cities online.
List of Cities

Inaccurate or Incomplete Weather Data

If your forecaster is showing incorrect city labels, incomplete or incorrect weather updates, or has missing data for some cities, the device may not be getting good reception. Check the signal strength indicator in the top right corner of the screen - if you are getting zero or ones bars, the device may be processing updates incorrectly, or missing them altogether.

Reception problems can also cause 'lagging,' a condition in which your forecaster's current temperature readings are consistently slow to update.

To solve either of these problems, find a location in which your forecaster displays two or three bars indicating signal strength. If the device is getting good reception, it will update frequently and with the correct weather information. If your forecaster does display incorrect information, it does not mean that the device is broken - most data problems can be fixed automatically by simply letting the forecaster receive its next update.

Favorites Full

The forecaster's 'Favorites' function allows you to easily sort through the locations you use most often. If you try to select a favorite and you see the message 'Favorites Full' on your screen, it means that all five of your available preset locations are in use. To remove a location from your list of favorites, press and hold the 'Favorites' button while that city's weather is displayed. When you see the 'Favorite' flag flash and disappear, that city has been removed from your presets. You will now be able to program a new favorite location.

Do you have a question that wasn't answered above? Contact Ambient Customer Support:

Email: Click Here
Phone (9:00 a.m. - 6:00 p.m. EST, M-F): 1-866-311-1999