Startup Troubleshooting
No Power
If you've put batteries into your device and you still don't see any text or lit segments on the screen, the device has not powered up. Try replacing the batteries -- you should immediately see the device 'testing' different parts of the screen, even before you have sports data.
Once your device has been powered up, it cannot be turned on and off using a button. The device turns off only when its batteries have been removed.
Stuck at Startup
If your ScoreCast is within range of Ambient's network, it should receive an update within the first several hours of operation. If your first update contains only some of the scores or standings information, don't worry - the second update will fill in the rest of your device's data. However, if the device does not have strong enough reception to get an update, you will see the message 'No Coverage' at the top of the screen.
If this occurs, check to see how many bars of signal strength appear next to the word 'ambient' in the top right corner of the screen. If you have zero or one bars, your device may not be getting strong enough reception to get market updates. If your location is covered on our coverage map, try moving the device around your home or office (a window is often the best place for the forecaster) until you get two or three signal strength bars. This will ensure that your ScoreCast updates frequently.
If your location is covered but your device has been powered on for 24 hours without receiving any updates, OR if your device used to work but is no longer updating, there may be a problem with your local signal tower. In this case, please contact our customer support team so that Ambient can investigate the problem.
ScoreCast Troubleshooting Guide
Inaccurate or Incomplete Sports Data
If your ScoreCast appears to have incorrect or missing data, the device may not be getting good reception. Check the signal strength indicator in the top right corner of the screen - if you are getting zero or ones bars, the device may be processing updates incorrectly, or missing them altogether.
Reception problems can also cause 'lagging,' a condition in which your ScoreCast is consistently slow to update.
To solve either of these problems, find a location in which your device displays two or three bars indicating signal strength. If the ScoreCast is getting good reception, it will update frequently and correctly. If your device does display incorrect information, it does not mean that the ScoreCast is broken - most data problems can be fixed automatically by simply letting the device receive its next update.
