Ambient Devices Mist Clock Radio with Weather Forecast

Many questions about the operation of your device can be answered by reading the product manual. For troubleshooting tips, and to learn more about your device, please refer to the support information provided below.
PDF icon Product Manual

Coverage

Before you purchase this product, please contact the support team to make sure your location is covered. Devices are operational in the U.S. only.

Startup Troubleshooting

Stuck at Startup

Your clock radio needs to be plugged in for you to begin setup - the device will not have full functionality if you are using only the backup battery. Once it's plugged in, a message on the screen will ask you to select your time zone before you proceed.

If your clock radio is within range of Ambient's network, it should receive a weather update within the first several hours of operation. If you have waited several hours without receiving a weather update, check how many bars of signal strength appear next to the word 'ambient' on the right side of the screen. If you have zero or one bars, your device may not be getting strong enough reception to get weather updates. If your location is covered on our coverage maps, try moving the device around your home or office (a window is often the best place) until you get two or three signal strength bars. This will ensure that your device updates frequently.

If your location is covered but your device has been powered on for 24 hours without receiving any updates, OR if your device used to work but is no longer updating, there may be a problem with your local signal tower. In this case, please contact our Customer Support team so that Ambient can investigate the problem.

Weather Functionality

City Labels

To look up the list of cities that the weather forecaster on your clock radio is displaying, check our list of cities online. Although additional options may be available in the future, this list contains all of the cities currently offered for the Mist Clock Radio.
List of Cities

Inaccurate or Incomplete Weather Data

If your clock radio is showing incorrect city labels, incomplete or incorrect weather updates, or has missing data for some cities, the device may not be getting good reception. Check the signal strength indicator in the top right corner of the screen - if you are getting zero or ones bars, the device may be processing updates incorrectly, or missing them altogether.

Reception problems can also cause 'lagging,' a condition in which your current temperature readings are consistently slow to update.

To solve either of these problems, find a location in which your clock radio displays two or three bars indicating signal strength. If the device is getting good reception, it will update frequently and with the correct weather information. If your clock radio does display incorrect information, it does not mean that the device is broken - most data problems can be fixed automatically by simply letting Mist receive its next update.

FM Radio

The Ambient Mist does not receive AM radio transmissions.

Reception

The signal strength indicator on your device's screen measures the reception for your Ambient weather data, which is sent to the clock radio in a unique transmission. The signal strength displayed on the screen does not monitor the device's radio reception. If your FM radio has weak reception, uncoil the external antenna (located inside the battery compartment) and position the antenna in the location where the radio can be heard most clearly.

Radio Presets

If all of your radio presets have been filled and you would like to change presets, simply press and hold the preset button of your choice on a new station. Presets can only be changed - they cannot be deleted.

Alarm Clock

To set Alarm 1 or Alarm 2 on your forecaster, press and hold the 'View/Set' button (there is one button for each alarm, located on either side of the device). After you see the clock on the screen blink, you can use the +/- button to adjust the alarm time. Press the 'View/Set' button again to set the alarm time.

Alarm Preferences

The snooze length can be adjusted from the Settings menu - press the 'Settings' button and use the silver scroll wheel to find the appropriate menu entry. Your alarm tone can also be changed to one of Ambient's custom tones, or to an FM radio station, by scrolling to the 'SET ALARM 1 SOUND' or 'SET ALARM 2 SOUND' fields in the Settings menu.

Messaging

Selecting a Device Name

When you register the Ambient Mist, you will be asked to provide a Device Name. This name becomes the messaging address for your particular clock radio, which means that each Device Name must be unique. The Device Name cannot contain spaces or special characters. If you change the name of your device, your messaging address (DeviceName@myambient.com) will also change.

Sending a Message

You do not have to be logged into your myambient.com account to send a message to the device. Messages can be sent by going to myambient.com and clicking the Messaging tab in the top navigation bar, or by sending an email to (Device Name)@myambient.com. Emailed messages need not have a subject line - the body of your email is what will appear on your device as the message. To allow others to send messages to your device, simply give them your clock radio's email.

Missed Messages

If your device did not receive a message that was sent to it, it may not be getting clear enough reception on the Ambient Information Network. Move the device to a location where you see at least 2 bars on the screen indicating signal strength.

Do you have a question that wasn't answered above? Contact Ambient Customer Support:

Email: Click Here
Phone (9:00 a.m. - 6:00 p.m. EST, M-F): 1-866-311-1999