Startup Troubleshooting
Device Power
When you've plugged in your ScoreCaster you should immediately see the device 'testing' different parts of the screen, even before you have sports data. The device needs to receive its first update before it will display scores and standings information. Once your device has been powered on, it cannot be turned on and off using a button. The Centerfield turns off only when it has been unplugged.
Stuck at Startup
If your ScoreCaster is within range of Ambient's network, it should receive an update within the first several hours of operation. If your first update contains only some of the scores or standings information, don't worry - the second update will fill in the rest of your device's data. However, if the device does not have strong enough reception to get an update, you will see the message 'Network Not Found' at the bottom of the screen.
If this occurs, check to see how many bars of signal strength appear next to the word 'ambient' in the top right corner of the screen. If you have zero or one bars, your device may not be getting strong enough reception to get sports updates. If your location is covered on our coverage maps, try moving the device around your home or office (a window is often the best place for the ScoreCaster) until you get two or three signal strength bars. This will ensure that your device updates frequently.
If your location is covered but your device has been powered on for 24 hours without receiving any updates, OR if your device used to work but is no longer updating, there may be a problem with your local signal tower. In this case, please contact our Customer Support team so that Ambient can investigate the problem.
ScoreCaster Troubleshooting Guide
Inaccurate or Incomplete Sports Data
If your ScoreCaster appears to have incorrect or missing data, the device may not be getting good reception. Check the signal strength indicator in the top right corner of the screen - if you are getting zero or ones bars, the device may be processing updates incorrectly, or missing them altogether.
Reception problems can also cause 'lagging,' a condition in which your ScoreCaster is consistently slow to update.
To solve either of these problems, find a location in which your device displays two or three bars indicating signal strength. If the ScoreCaster is getting good reception, it will update frequently and correctly. If your device does display incorrect information, it does not mean that the ScoreCaster is broken - most data problems can be fixed automatically by simply letting the device receive its next update.
Messaging
Selecting a Device Name
When you register the Centerfield, you will be asked to provide a Device Name. This name becomes the messaging address for your particular device, which means that each Device Name must be unique. The Device Name cannot contain special characters or spaces. If you change the name of your device, your messaging address (DeviceName@myambient.com) will also change.
Sending a Message
You do not have to be logged into your MyAmbient.com account to send a message to the device. Messages can be sent by going to MyAmbient.com and clicking the Messaging tab in the top navigation bar, or by sending an email to (DeviceName)@myambient.com. Emailed messages need not have a subject line - the body of your email is what will appear on your device as the message. To allow others to send messages to your device, simply give them your Centerfield's email address.
Missed Messages
If your device did not receive a message that was sent to it, it may not be getting clear enough reception on the Ambient Information Network. Move the device to a location where you see at least 2 bars on the screen indicating signal strength.
